Alcon Off Campus Drive: Alcon Off Campus hiring freshmen for the position of Technical Support Engineer. This position is open to graduates with a bachelor's or master's degree from any batch. The information about a company's eligibility and application is provided below.
About Alcon: At Alcon, we're dedicated to improving people's vision. Despite the fact that there are obstacles to excellent eye health for patients in both established and emerging economies, we think that all patients should have access to high-quality eye care regardless of their financial situation. Alcon creates and produces cutting-edge equipment to meet all phases of eye care requirements. One of the biggest producers of tools for laser vision correction and cataract surgery is its surgical group. The well-known Opti-Free brand of contact lens solutions and related products is among its consumer goods. Alcon, a company that was established in 1945, sells its goods in 180 different nations.
Alcon Job Description :
This position's responsibilities include supporting and configuring products utilizing the Siemens application suite. The analyst will collaborate with IT teams that serve business users to identify the best designs and implementation strategies.
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Company |
Alcon |
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Job Role |
Technical Support Engineer |
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Qualification |
Bachelor/Master Degree |
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Experience |
Fresher |
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Location |
Bangalore |
Alcon Roles and Obligations:
- To please our customers in all of our interactions, adopt a customer-centric strategy.
- Respond to customer chats and phone calls regarding Alcon Medical Devices problems and troubleshooting
- Help our clients with their technical difficulties by resolving or prioritizing them during customer encounters.
- To record client contacts, create the necessary (Service Cases) in Alcon's Service Management System (ServiceMax).
- Follow up with clients to determine whether they are satisfied or the support services were completed as needed.
- Sending cases that require field activities across the nation Accountable Field Service Engineers (FSEs) for the customer accounts
- Each satisfies the parameters set for call volume, response time, and schedule adherence.
- attain the group's outlined objective targets for customer satisfaction
- Obtain desired phone-fix rates for each product.
- Ensure that all service contacts are documented in ServiceMax, Alcon's service management system.
Alcon Off Campus Drive: How to Apply?
Before the deadline, all qualified applicants can apply at the following URL.
